Job Description
Join TechSolutions Inc., a leading innovator in digital transformation, as an Entry-Level IT Support Specialist in sunny Los Angeles! This is your golden ticket to launch a thriving tech career in one of America's most dynamic cities. We're seeking passionate tech enthusiasts ready to learn and grow in a collaborative environment where your contributions matter. Enjoy competitive benefits, mentorship from industry veterans, and opportunities for professional certification. Perfect for recent graduates and career changers with foundational tech knowledge!
Responsibilities
- Provide first-level technical support to employees via phone, email, and in-person troubleshooting
- Deploy, configure, and maintain desktop hardware, software, and peripherals
- Assist with network setup, security protocols, and system backups
- Create and maintain technical documentation for IT processes
- Collaborate with senior engineers on infrastructure projects
- Monitor system health and proactively address technical issues
- Train staff on new software implementations and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Familiarity with helpdesk ticketing systems (e.g., Zendesk, ServiceNow)
- Strong problem-solving skills and customer service orientation
- CompTIA A+ or similar certification preferred
- Ability to lift 25 lbs for equipment installation
- Valid California driver's license for occasional site visits