Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and launch your career in the heart of NYC's tech scene. We're seeking passionate tech enthusiasts eager to build foundational skills while supporting our innovative team. This hands-on role offers comprehensive training and mentorship to transform your interest in technology into a professional career. Work alongside industry experts in a collaborative environment where your growth is prioritized.
What We Offer:
• Paid professional development certifications
• Career advancement pathways into cybersecurity or cloud infrastructure
• Hybrid work model (3 days in-office, 2 remote)
• Comprehensive benefits package including health insurance and 401k matching
Responsibilities
- Provide technical support to employees via phone, email, and ticketing systems
- Install, configure, and troubleshoot hardware/software issues
- Manage user accounts and access permissions across systems
- Document IT procedures and maintain knowledge base articles
- Assist with network administration tasks under supervision
- Conduct regular system audits and security updates
- Collaborate with senior engineers on infrastructure projects
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Customer service experience with strong communication skills
- Problem-solving aptitude and attention to detail
- Ability to work independently and in team environments
- CompTIA A+ or similar certification preferred (not required)