Job Description
Join our dynamic team as an Entry-Level IT Support Specialist and kickstart your career in technology! We're urgently seeking motivated individuals with a passion for problem-solving to provide critical technical support to our clients. This role offers hands-on experience in network administration, system maintenance, and cybersecurity fundamentals within a fast-paced environment. If you're eager to learn and grow in IT, this is your golden opportunity!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS systems
- Manage user accounts, permissions, and access controls
- Install, configure, and maintain network infrastructure (routers, switches)
- Document technical procedures and create knowledge base articles
- Provide remote and on-site technical support to end-users
- Assist with cybersecurity protocols and data protection measures
- Collaborate with senior IT staff on system upgrades and projects
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ or similar certification preferred
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Active Directory and cloud services (AWS/Azure)
- Strong troubleshooting and communication skills
- Ability to work independently and manage multiple priorities
- Valid driver's license for occasional on-site support
- Passion for technology and continuous learning