Job Description
Join our dynamic IT team as an Entry-Level Support Specialist and launch your career in technology! We're urgently seeking passionate individuals to provide essential technical support across our Wichita operations. This is your chance to gain hands-on experience with cutting-edge systems while making a tangible impact. Enjoy competitive compensation, comprehensive training, and a clear path to career advancement. Don't miss this opportunity to grow with an industry leader!
Responsibilities
- Provide tier-1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems
- Document IT processes and maintain accurate ticket records
- Collaborate with senior engineers on complex problem resolution
- Assist with cybersecurity protocols and access management
- Train end-users on new technologies and best practices
- Monitor system performance and identify improvement opportunities
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to work independently and prioritize tasks
- CompTIA A+ certification preferred (or willingness to obtain)
- Valid driver's license for occasional off-site support