Job Description
Join TechFlow Solutions as an Entry-Level IT Support Specialist in Minneapolis! We're urgently seeking passionate tech enthusiasts to join our dynamic team and deliver exceptional IT services to our clients. This is a rare opportunity to launch your career in a fast-paced environment with mentorship from industry veterans.
Our ideal candidate thrives in collaborative settings, possesses a strong problem-solving mindset, and is eager to grow their technical expertise. You'll gain hands-on experience with cutting-edge technologies while supporting critical business operations.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote assistance
- Deploy and configure hardware/software systems including desktops, laptops, and network equipment
- Monitor and maintain network infrastructure including firewalls, switches, and wireless access points
- Document IT processes, incidents, and resolutions in ticketing systems
- Collaborate with senior engineers on complex technical issues
- Assist with cybersecurity best practices and compliance initiatives
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- 1-2 years of hands-on IT support experience or internship
- Strong understanding of Windows OS, Active Directory, and cloud platforms (Azure/AWS)
- CompTIA A+, Network+, or Security+ certification preferred
- Excellent communication skills and customer service orientation
- Ability to troubleshoot hardware/software issues independently
- Valid driver's license for occasional on-site support