Job Description
Join our dynamic IT team at InnovateTech Solutions and kickstart your career in technology! We're urgently hiring passionate entry-level professionals to provide critical technical support across our Raleigh operations. This is your opportunity to grow in a collaborative environment while supporting cutting-edge infrastructure for Fortune 500 clients. Enjoy competitive compensation, comprehensive benefits, and mentorship from senior engineers.
Why You'll Love Working Here:
• Industry-leading training programs
• Clear career advancement paths
• Modern hybrid work schedule
• Collaborative tech culture
Responsibilities
- Provide Tier 1 technical support via phone, email, and ticketing systems
- Install, configure, and troubleshoot hardware/software across Windows/Linux environments
- Manage user accounts, permissions, and access controls in Active Directory
- Document SOPs and knowledge base articles for recurring issues
- Collaborate with network and security teams on incident resolution
- Perform system backups, updates, and patch management
- Support cloud infrastructure (AWS/Azure) and SaaS applications
Qualifications
- Associates degree in IT, CompTIA A+, or equivalent experience
- Strong troubleshooting skills with operating systems and networking
- Familiarity with helpdesk software (ServiceNow, Jira, Zendesk)
- Basic knowledge of cybersecurity best practices
- Excellent written and verbal communication skills
- Ability to prioritize tasks in a fast-paced environment
- Valid driver's license (required for occasional on-site visits)
- Passion for continuous learning in emerging technologies