Job Description
Join our dynamic IT team as an Entry Level IT Support Specialist and kickstart your career in technology! We're urgently seeking motivated individuals to provide critical technical support to our growing client base in Colorado Springs. This is a rare opportunity to gain hands-on experience with cutting-edge systems while working alongside industry experts. InnovateTech Solutions offers comprehensive training, career advancement pathways, and a collaborative culture that values innovation and continuous learning. If you're passionate about technology and eager to grow professionally, apply now!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Assist with cybersecurity protocols and data protection measures
- Document technical issues and resolutions in ticketing systems
- Collaborate with senior engineers on complex troubleshooting tasks
- Conduct regular system audits and preventive maintenance
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking fundamentals, and security principles
- Excellent problem-solving and communication skills
- CompTIA A+ certification (preferred but not required)
- Ability to work independently and in team environments
- Strong attention to detail and organizational skills
- Valid driver's license for occasional on-site support