Job Description
Join our dynamic team as an Entry-Level IT Support Specialist and kickstart your career in technology! InnovateKC Tech is urgently hiring passionate tech enthusiasts to provide critical IT infrastructure support for our growing Kansas City operations. This is a rare opportunity to gain hands-on experience with cutting-edge systems while receiving mentorship from industry veterans. Enjoy competitive compensation, comprehensive benefits, and a fast-paced environment where your contributions make immediate impact.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Assist with user account management and access control systems
- Document technical procedures and maintain knowledge base articles
- Collaborate with senior IT staff on infrastructure projects
- Monitor system health and perform routine maintenance tasks
- Deliver user training on new technologies and processes
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to work independently and prioritize tasks
- CompTIA A+ or similar certification preferred (not required)
- Valid driver's license and reliable transportation