Job Description
Join TechForward Solutions' dynamic IT team in Baltimore and launch your career in technology! We're urgently seeking passionate entry-level IT professionals to support our growing client base. This hybrid role offers hands-on experience with cutting-edge systems while providing essential technical support to diverse industries. Enjoy competitive compensation, comprehensive benefits, and mentorship from senior engineers. Immediate start available!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote desktop for 150+ end-users
- Deploy, configure, and troubleshoot Windows 10/11 workstations and peripherals
- Manage Active Directory accounts, permissions, and group policies
- Document IT processes, incidents, and resolutions in ServiceNow
- Assist with network infrastructure monitoring and basic firewall management
- Collaborate with vendors for hardware/software procurement and RMA processing
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification (preferred, not required)
- Proficiency with Windows OS, Microsoft Office 365, and basic networking concepts
- Strong problem-solving skills and customer service orientation
- Ability to lift 30lbs and work in server environments occasionally
- Valid driver's license for occasional client site visits
- Quick learner with passion for emerging technologies