Job Description
Join our dynamic IT team in Memphis and launch your tech career! We're urgently seeking passionate entry-level professionals to provide critical technical support to our growing client base. This is your chance to gain hands-on experience with cutting-edge systems while making a tangible impact in a fast-paced environment. Our comprehensive training program ensures rapid skill development, and we offer clear advancement paths for motivated individuals. If you're eager to grow in IT and thrive in a collaborative setting, apply today!
Responsibilities
- Install, configure, and troubleshoot hardware/software systems across client environments
- Provide responsive technical support via phone, email, and remote access
- Document incidents, solutions, and system configurations in ITSM tools
- Assist with network monitoring, security protocols, and data backup procedures
- Collaborate with senior engineers on complex infrastructure projects
- Train end-users on new technologies and best practices
- Participate in system upgrades and maintenance schedules
Qualifications
- Associate degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Familiarity with helpdesk software and remote access tools
- Strong problem-solving abilities and customer service mindset
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Excellent written and verbal communication skills
- Ability to lift 25 lbs and work flexible hours including occasional weekends