Job Description
Join NexusTech Solutions as an Entry Level IT Support Specialist and launch your career in the heart of San Francisco's tech hub! We're urgently seeking passionate tech enthusiasts to provide critical infrastructure support to our innovative clients. Enjoy competitive benefits, mentorship from industry veterans, and rapid growth opportunities in a dynamic startup environment. Perfect for recent graduates eager to make their mark in IT!
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems
- Manage user accounts and permissions via Active Directory
- Document IT procedures and create troubleshooting guides
- Collaborate with senior engineers on system upgrades
- Monitor security protocols and implement best practices
- Support cloud infrastructure (AWS/Azure) fundamentals
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS/Linux operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Customer service experience with problem-solving mindset
- Certification CompTIA A+ or similar preferred
- Ability to work in fast-paced, deadline-driven environments
- Strong written and verbal communication skills