Job Description
Join our dynamic team at TechSolutions Inc. and kickstart your IT career in Columbus! We're urgently hiring passionate entry-level professionals to support our growing client base. As an IT Support Specialist, you'll gain hands-on experience with cutting-edge technologies while working in a collaborative environment focused on innovation and professional growth. Enjoy competitive compensation, comprehensive benefits, and mentorship from industry experts.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and remote assistance
- Install, configure, and troubleshoot Windows/macOS operating systems and enterprise applications
- Manage user accounts, permissions, and security protocols in Active Directory
- Document technical issues, solutions, and asset inventory in ITSM systems
- Collaborate with senior engineers on network infrastructure projects
- Conduct regular system maintenance and security patch updates
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of networking principles (TCP/IP, DNS, DHCP)
- Familiarity with Microsoft Office 365 and cloud platforms
- Customer service mindset with strong communication skills
- Ability to troubleshoot hardware/software issues systematically
- CompTIA A+ or similar certification preferred