Job Description
Join InnovateTech Solutions as an Entry-Level IT Support Specialist and launch your career in Silicon Valley! We're urgently hiring motivated individuals to provide critical technical support to our dynamic team. This is your chance to gain hands-on experience with cutting-edge technology while working alongside industry experts. No prior experience required – we provide comprehensive training. Enjoy competitive benefits, flexible work arrangements, and a collaborative environment where your growth is our priority. Apply now and start your journey in tech!
Responsibilities
- Provide tier-1 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop/laptop systems
- Assist with user account management and access permissions
- Document incidents, resolutions, and standard procedures
- Collaborate with senior IT staff on system upgrades
- Conduct basic cybersecurity awareness training
- Support office equipment maintenance (printers, AV systems)
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to work independently and in teams
- CompTIA A+ certification preferred but not required
- Valid driver's license for occasional equipment transport