Job Description
Join our dynamic IT team in Houston as an Entry-Level IT Support Specialist! We're urgently hiring motivated tech enthusiasts to provide critical infrastructure support and deliver exceptional user experiences. This is your launchpad into a rewarding career with growth opportunities into cybersecurity, cloud computing, and systems administration.
As a key member of our IT department, you'll troubleshoot hardware/software issues, maintain network security protocols, and collaborate with cross-functional teams. We offer competitive benefits, mentorship from industry experts, and a fast-paced environment where your skills make immediate impact.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory accounts, permissions, and group policies
- Deploy and configure workstations/laptops with standardized software stacks
- Monitor network security using SIEM tools (e.g., Splunk, SolarWinds)
- Document technical procedures and create user training materials
- Provide Tier 1 help desk support via phone/ticketing systems
- Assist with cloud migrations (Azure/AWS) and VPN configurations
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience
- CompTIA A+ or Network+ certification (preferred)
- Proficiency in Windows OS, Microsoft Office 365, and basic networking
- Experience with ticketing systems (ServiceNow, Jira)
- Strong analytical and problem-solving abilities
- Excellent written/verbal communication skills
- Ability to lift 30lbs and work flexible hours for system maintenance