Job Description
Join our dynamic IT team at TechVision Solutions Inc. as an Entry-Level IT Support Specialist! We're urgently hiring passionate tech enthusiasts to provide critical infrastructure support to our growing client base in Los Angeles. This is your opportunity to launch your career in a fast-paced environment where your problem-solving skills and technical aptitude will be valued. Enjoy competitive compensation, comprehensive benefits, and mentorship from industry veterans. Apply now to become part of our innovation-driven culture!
Responsibilities
- Diagnose and resolve hardware/software issues across desktops, laptops, and network systems
- Provide Tier 1 technical support via phone, email, and in-person assistance
- Deploy and configure new equipment including workstations, peripherals, and mobile devices
- Document all IT processes, incidents, and solutions in service management systems
- Assist with cybersecurity protocols including patch management and vulnerability scanning
- Collaborate with senior engineers on complex infrastructure projects
- Maintain inventory of IT assets and ensure proper asset lifecycle management
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems and networking fundamentals
- Familiarity with Active Directory, DNS, and DHCP configurations
- Customer service experience with excellent communication skills
- CompTIA A+ or similar certification preferred (willing to train)
- Ability to lift 30lbs and work in a dynamic office environment
- Valid California driver's license (for occasional off-site support)
- Must be authorized to work in the United States