Job Description
Join TechNova Solutions' dynamic tech team as an Entry-Level IT Support Specialist in our Manhattan headquarters! We're urgently seeking passionate tech enthusiasts ready to launch their careers in a fast-paced environment. This is your chance to gain hands-on experience with cutting-edge systems while working alongside industry mentors. Immediate start date available for qualified candidates who thrive on problem-solving and customer service excellence.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues across 500+ employees
- Deploy and configure Windows/macOS workstations and mobile devices
- Manage Active Directory accounts and permissions
- Troubleshoot network connectivity and VPN issues
- Document IT processes and maintain knowledge base articles
- Assist with cybersecurity awareness training campaigns
- Support cloud infrastructure (Microsoft Azure/O365) implementations
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- CompTIA A+ or Network+ certification (or willingness to obtain)
- Proficiency with Windows 10/11 and macOS troubleshooting
- Basic understanding of TCP/IP networking concepts
- Exceptional customer service and communication skills
- Experience with ticketing systems (ServiceNow/Jira preferred)
- Ability to lift 30lbs and work flexible hours