Job Description
Launch your IT career with TechSolutions Arlington! We're seeking motivated Entry-Level IT Support Specialists to join our dynamic team in Arlington, TX. As a rapidly growing tech hub, Arlington offers exceptional opportunities for career growth in a supportive environment. You'll gain hands-on experience with cutting-edge technologies while providing critical technical support to our diverse client base. Join us and become part of a company that values innovation, collaboration, and professional development.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot Windows/macOS operating systems
- Manage helpdesk ticketing systems and prioritize user requests
- Document IT procedures and create knowledge base articles
- Assist with cybersecurity best practices implementation
- Collaborate with senior IT staff on infrastructure projects
- Conduct user training on new technologies and systems
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of networking protocols (TCP/IP, DNS)
- Familiarity with Active Directory and cloud services (Azure/GCP)
- Strong troubleshooting and problem-solving skills
- Excellent written and verbal communication abilities
- CompTIA A+ certification preferred (not required)
- Ability to lift up to 25 lbs for hardware installations
- Valid Texas driver's license for occasional site visits