Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and kickstart your career in technology! We're seeking motivated individuals with a passion for problem-solving to join our dynamic team in New Orleans. This immediate opening offers hands-on experience with cutting-edge systems while providing exceptional technical support to our clients. Enjoy competitive compensation, comprehensive training, and a collaborative work environment focused on growth.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems
- Assist with cybersecurity protocols and data protection measures
- Document IT processes and maintain accurate inventory records
- Collaborate with senior team members on system upgrades
- Deliver user training on new technologies and procedures
- Monitor system performance and troubleshoot technical incidents
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows OS and Active Directory
- Strong troubleshooting and problem-solving abilities
- Excellent written and verbal communication skills
- CompTIA A+ certification preferred (not required)
- Ability to work independently and in team environments
- Valid Louisiana driver's license for occasional on-site visits