Job Description
Join our dynamic IT team in Wichita and launch your technology career! TechSolutions Inc. is seeking motivated Entry-Level IT Support Specialists to provide critical technical assistance to our growing client base. This immediate opening offers hands-on experience in network administration, system maintenance, and cybersecurity protocols. You'll work alongside industry experts while troubleshooting hardware/software issues and optimizing digital infrastructure. Enjoy competitive compensation, comprehensive benefits, and clear pathways for professional growth in one of Kansas' fastest-growing tech hubs.
Responsibilities
- Provide Tier 1/2 technical support for desktop/laptop systems, printers, and mobile devices
- Install, configure, and maintain Windows/macOS operating systems and business applications
- Monitor network performance using tools like SolarWinds and Wireshark
- Document IT procedures, ticket resolutions, and system configurations
- Assist with cybersecurity initiatives including vulnerability assessments and patch management
- Collaborate with cross-functional teams on IT infrastructure projects
- Train end-users on software best practices and security protocols
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification (or willingness to obtain within 90 days)
- Proficiency with Windows OS, Active Directory, and Microsoft Office Suite
- Basic understanding of TCP/IP networking concepts and protocols
- Strong problem-solving abilities and customer service orientation
- Experience with ticketing systems (e.g., ServiceNow, Jira) preferred
- Valid driver's license and reliable transportation