Job Description
Join our dynamic IT team as an Entry Level Support Specialist and kickstart your tech career in Tulsa! We're seeking passionate tech enthusiasts eager to grow in a fast-paced environment. This is your opportunity to gain hands-on experience with enterprise systems while contributing to innovative solutions. Our culture emphasizes mentorship, continuous learning, and career advancement. If you're ready to transform your potential into expertise, apply today!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and remote assistance
- Deploy and configure workstations, laptops, and peripherals
- Monitor and maintain network infrastructure including routers, switches, and firewalls
- Document IT processes, incidents, and resolutions in ServiceNow
- Collaborate with senior engineers on system upgrades and security patches
- Assist with user onboarding and offboarding procedures
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification preferred
- Proficiency with Windows OS and basic networking concepts
- Familiarity with Active Directory, DNS, and DHCP
- Strong troubleshooting skills with logical problem-solving approach
- Excellent written/verbal communication abilities
- Ability to lift 30lbs and work in server environments
- Valid driver's license required