Job Description
Join TechSolutions MN as an Entry-Level IT Support Specialist and launch your career in Minneapolis' thriving tech scene! We're a dynamic IT services provider helping local businesses transform their digital infrastructure. This immediate-opening role offers hands-on experience in enterprise systems while working with cutting-edge technologies. Perfect for recent graduates or career-changers passionate about problem-solving and technology.
Why Apply? Competitive benefits package, mentorship from senior engineers, and clear career progression pathways. Our collaborative culture values innovation and continuous learning.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Deploy and configure desktops, laptops, and mobile devices
- Monitor system health using ticketing tools (ServiceNow/Jira)
- Document procedures and create technical knowledge base articles
- Collaborate with cross-functional teams on IT projects
- Assist with cybersecurity protocols and data protection measures
- Participate in on-call rotation for critical system support
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS, Active Directory, and cloud services
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong troubleshooting skills with ability to diagnose complex issues
- Excellent communication and customer service abilities
- CompTIA A+ or Network+ certification preferred
- Valid driver's license for occasional client site visits