Job Description
Join our dynamic team at TechForward Solutions as an Entry-Level IT Support Specialist! We're seeking passionate tech enthusiasts ready to launch their careers in Oakland's thriving tech scene. This immediate-hire role offers hands-on experience with cutting-edge systems while supporting innovative startups and established enterprises. Enjoy collaborative workspaces, mentorship from industry veterans, and opportunities for rapid career growth in one of America's most vibrant tech hubs.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via ticketing system, phone, and in-person support
- Deploy and configure desktop/laptop systems and peripherals
- Document technical procedures and maintain knowledge base articles
- Assist with cybersecurity protocols and data protection measures
- Collaborate with cross-functional teams on IT infrastructure projects
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS, Active Directory, and networking fundamentals
- Customer service experience with excellent communication skills
- CompTIA A+ or similar certification preferred (willing to train)
- Ability to troubleshoot hardware/software issues systematically
- Valid California driver's license and reliable transportation