Job Description
Join TechFlow Solutions as an Entry-Level IT Support Specialist and kickstart your tech career in Miami's thriving tech hub! We're seeking passionate tech enthusiasts ready to grow with our dynamic team. You'll gain hands-on experience with enterprise systems while supporting Fortune 500 clients in a fast-paced environment. Immediate openings available – apply today!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot Windows/macOS systems
- Manage user accounts and permissions in Active Directory
- Document technical procedures and maintain knowledge base
- Collaborate with senior engineers on complex system deployments
- Monitor network performance using tools like SolarWinds
- Support cloud infrastructure (AWS/Azure) fundamentals
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- CompTIA A+ certification preferred (willing to train)
- Basic knowledge of networking protocols (TCP/IP, DNS)
- Familiarity with Windows 10/11 and macOS troubleshooting
- Strong problem-solving and communication skills
- Ability to lift 30lbs for hardware maintenance
- Valid Florida driver's license for occasional site visits
- 1-2 years internship/volunteer IT experience acceptable