Job Description
Join Omaha's fastest-growing tech firm as an Entry-Level IT Support Specialist! We're seeking passionate tech enthusiasts to provide critical infrastructure support while launching your career in a dynamic environment. With immediate openings and comprehensive training, this is your opportunity to grow into network administration, cybersecurity, or cloud computing roles. Enjoy collaborative teams, cutting-edge tools, and a culture that celebrates innovation and professional development.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and in-person assistance
- Deploy and configure desktops, laptops, and peripherals across 200+ endpoints
- Manage Active Directory user accounts and group policies
- Monitor network security tools and escalate critical incidents
- Document technical processes and maintain knowledge base articles
- Collaborate with vendors for hardware procurement and maintenance
- Support office technology including printers, VoIP systems, and AV equipment
Qualifications
- Associate's degree in IT or related field OR equivalent technical certification (CompTIA A+, Google IT Support)
- Basic understanding of Windows OS, networking fundamentals, and cloud services
- Customer service experience with strong problem-solving abilities
- Proficiency with remote desktop tools and ticketing systems
- Ability to lift 30 lbs for equipment maintenance tasks
- Valid driver's license for occasional site visits
- Willingness to obtain Security+ certification within 6 months