Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and kickstart your career in technology! We're seeking motivated individuals with a passion for problem-solving to provide essential technical support to our clients. This immediate opening offers hands-on experience with cutting-edge systems while fostering professional growth in a collaborative environment. No prior experience required—just eagerness to learn and contribute!
Responsibilities
- Deliver responsive technical support via phone, email, and in-person for hardware/software issues
- Troubleshoot and resolve network connectivity problems and system malfunctions
- Install, configure, and maintain desktops, laptops, and peripherals
- Document all IT incidents, resolutions, and asset configurations
- Assist with cybersecurity protocols and data protection best practices
- Collaborate with senior IT staff on system upgrades and maintenance
- Provide user training on software applications and system usage
Qualifications
- High school diploma or equivalent; Associate's degree in IT preferred
- Basic knowledge of Windows OS, Microsoft Office Suite, and networking concepts
- Strong diagnostic and problem-solving abilities
- Excellent verbal communication and customer service skills
- Ability to work independently and prioritize tasks efficiently
- CompTIA A+ certification a plus but not required
- Valid driver's license for occasional on-site support