Job Description
Join our dynamic IT team in Atlanta and launch your tech career today! TechSolutions Inc. is seeking motivated Entry-Level IT Support Specialists to provide critical technical assistance to our growing client base. This immediate-hire opportunity offers hands-on experience in enterprise environments with comprehensive training and mentorship. Help shape the future of technology while advancing your professional skills in a collaborative, fast-paced setting.
Why join us? Competitive compensation package, career advancement pathways, and a culture that values innovation and continuous learning. Perfect for recent graduates or career changers with foundational IT knowledge.
Responsibilities
- Diagnose and resolve hardware/software issues across desktop, laptop, and mobile devices
- Provide Tier 1 support for network connectivity, security protocols, and cloud applications
- Document technical solutions and maintain accurate incident tracking in ITSM systems
- Assist with system installations, configurations, and user account management
- Collaborate with senior engineers on complex troubleshooting and infrastructure projects
- Deliver clear technical guidance to non-technical users via phone, email, and in-person support
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows OS, Active Directory, and networking fundamentals
- Familiarity with ITIL/ITSM principles and helpdesk ticketing systems
- Strong problem-solving skills and ability to learn new technologies quickly
- Excellent communication skills and customer service orientation
- CompTIA A+ certification or equivalent preferred
- Valid driver's license and reliable transportation for occasional client site visits