Job Description
Launch your IT career with TechSolutions Inc.! We're seeking motivated Entry-Level IT Support Specialists to join our dynamic team in Mesa, AZ. No experience? No problem! We provide comprehensive training to transform your passion for technology into a professional career. Enjoy competitive pay, growth opportunities, and a collaborative environment where your ideas matter. Immediate openings available!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and troubleshoot desktops, laptops, and peripherals
- Manage user accounts, permissions, and security protocols
- Document IT processes, incidents, and resolutions in ticketing systems
- Assist with network infrastructure maintenance and basic server operations
- Collaborate with senior IT staff on complex technical projects
- Conduct regular system backups and disaster recovery drills
Qualifications
- High school diploma or equivalent; Associate's degree in IT preferred
- Basic understanding of Windows/macOS operating systems
- Strong problem-solving and customer service skills
- Ability to lift 20 lbs and work in a fast-paced environment
- CompTIA A+ certification (or willingness to obtain within 6 months)
- Valid driver's license for occasional site visits
- Pass background check and drug screening