Job Description
Launch your IT career in Kansas City's thriving tech hub! InnovateKC Tech Solutions is seeking passionate entry-level IT professionals to join our dynamic support team. As an IT Support Specialist, you'll be the backbone of our operations, providing critical technical assistance to 500+ employees while gaining hands-on experience in enterprise environments. We offer comprehensive training, mentorship from senior engineers, and clear growth pathways into cybersecurity, cloud computing, or network administration roles. Perfect for recent graduates or career changers with foundational tech skills!
Why join us? • Competitive salary with performance bonuses • 100% tuition reimbursement for certifications • Flexible hybrid work schedule • Modern downtown office with collaborative tech labs • Annual innovation hackathons and team-building retreats
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues via phone, email, and ticketing systems
- Deploy and configure desktop/laptop systems including OS installations and security patches
- Manage Active Directory accounts, group policies, and user permissions
- Monitor and maintain network infrastructure including switches, routers, and Wi-Fi access points
- Document IT processes, knowledge base articles, and incident reports
- Collaborate with cross-functional teams on IT projects and system upgrades
- Participate in 24/7 on-call rotation (1 week quarterly)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking fundamentals, and security principles
- Hands-on experience with hardware troubleshooting and software installations
- Familiarity with IT service management tools (ServiceNow, Jira, or Zendesk)
- Excellent communication skills and customer service mindset
- CompTIA A+ or Network+ certification preferred (willing to train)
- Ability to lift 30lbs for equipment handling and work flexible hours