Job Description
Join our dynamic IT team at InnovateTech Solutions and kickstart your career in technology! We're seeking motivated Entry-Level IT Support Specialists to provide critical technical assistance to our clients. This is an immediate opportunity to gain hands-on experience in a fast-paced environment while supporting cutting-edge infrastructure. Our comprehensive training program ensures rapid skill development, and we offer clear pathways for career advancement into network administration, cybersecurity, and cloud technologies.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and remote access
- Install, configure, and maintain desktop/laptop systems and peripheral devices
- Document IT assets, incidents, and resolutions using ServiceNow ticketing system
- Assist with network troubleshooting, basic security protocols, and data backups
- Collaborate with senior engineers on system upgrades and migrations
- Train end-users on new technologies and best practices
- Monitor system health and proactively address potential issues
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- Ability to learn new technologies quickly and adapt to changing environments
- CompTIA A+ certification preferred (or willingness to obtain within 90 days)
- Valid driver's license and reliable transportation for occasional client site visits