Job Description
Join our dynamic IT team in Baltimore and kickstart your career in technology! TechSolutions Baltimore is seeking motivated Entry-Level IT Support Specialists to provide critical technical assistance to our clients. This immediate opening offers hands-on experience with cutting-edge systems while working in a collaborative, growth-oriented environment. We provide comprehensive training and a clear career path for ambitious tech professionals.
Why Join Us?
- Competitive salary with performance bonuses
- 100% paid health insurance premiums
- Tuition reimbursement for IT certifications
- Flexible hybrid work schedule
- State-of-the-art tech lab for training
Responsibilities
- Diagnose and resolve hardware/software issues for clients across diverse industries
- Deploy and configure desktop/laptop systems according to specifications
- Provide remote and on-site technical support via ticketing systemsDocument technical procedures and maintain accurate knowledge base entries
- Collaborate with senior engineers on infrastructure projects
- Conduct routine system maintenance and security updates
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS)
- Customer service experience with strong communication skills
- CompTIA A+ certification preferred (or willingness to obtain)
- Valid driver's license for occasional client site visits
- Ability to lift 25 lbs for equipment handling
- Passion for continuous learning in emerging technologies