Job Description
Join our dynamic IT team in Louisville and kickstart your career in technology! TechSolutions Louisville is seeking passionate entry-level IT professionals to provide critical technical support to our growing client base. This is your opportunity to gain hands-on experience in a fast-paced environment while learning industry best practices from seasoned mentors. We offer comprehensive training, career growth pathways, and a collaborative culture that values innovation and continuous learning.
As an IT Support Specialist, you'll be the first point of contact for resolving technical issues, ensuring smooth operations across our client infrastructure. If you're a problem-solver with a hunger for technology and excellent communication skills, we want to hear from you!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install, configure, and maintain desktop systems, laptops, and peripherals
- Manage user accounts, permissions, and security protocols
- Document technical procedures and maintain knowledge base articles
- Collaborate with senior engineers on complex infrastructure projects
- Provide on-site technical support for Louisville-based clients
- Monitor system health and proactively address potential issues
Qualifications
- Associate's degree in IT, Computer Science, or related field OR equivalent experience
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong troubleshooting and problem-solving abilities
- Excellent written and verbal communication skills
- CompTIA A+ certification (preferred, not required)
- Valid driver's license for client site visits
- Ability to lift 30 lbs for equipment maintenance