Job Description
Join our dynamic tech team in Detroit and kickstart your IT career! We're seeking motivated entry-level professionals ready to dive into cutting-edge technology solutions. As an IT Support Specialist, you'll be the backbone of our digital infrastructure, working with Fortune 500 clients in a collaborative, growth-oriented environment. Enjoy comprehensive training, mentorship from industry veterans, and a clear path to career advancement. Immediate hiring – apply today!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Install, configure, and maintain desktops, laptops, and mobile devices
- Diagnose and resolve technical issues via phone, email, and in-person support
- Document incidents, resolutions, and asset configurations in ticketing systems
- Collaborate with cross-functional teams on IT infrastructure projects
- Implement cybersecurity best practices for endpoint devices
- Assist with user training and onboarding processes
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/Linux operating systems and networking concepts
- Familiarity with helpdesk software (ServiceNow, Jira, etc.)
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- CompTIA A+ certification preferred (or willingness to obtain)
- Valid driver's license for occasional client site visits