Job Description
Join our dynamic IT team as an Entry Level IT Support Specialist in sunny El Paso, TX! We're seeking tech-savvy individuals ready to launch their career in a fast-paced environment. You'll be the first point of contact for resolving technical issues, ensuring seamless operations across our organization. With comprehensive training and mentorship, you'll gain hands-on experience with cutting-edge technologies while supporting 500+ users. This immediate opening includes competitive benefits, flexible scheduling, and opportunities for rapid advancement. If you're passionate about technology and eager to grow your skills, apply today!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT incidents, resolutions, and asset inventory in ticketing systems
- Collaborate with senior engineers on complex troubleshooting and system upgrades
- Deliver user training on new technologies and best practices
- Monitor system health and proactively address potential vulnerabilities
- Support cloud-based applications (Office 365, Azure) and mobile device management
Qualifications
- Associate degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking fundamentals, and cybersecurity principles
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- CompTIA A+ certification preferred (or willingness to obtain within 90 days)
- Ability to work independently and in a team environment
- Valid Texas driver's license (for occasional site visits)