Job Description
Join our dynamic IT team at InnovateTech Solutions and launch your career in technology! We're seeking motivated entry-level IT professionals to provide essential technical support to our Boston-based clients. This is a rare opportunity to gain hands-on experience with cutting-edge systems while working alongside industry experts. Our collaborative environment offers structured training, mentorship programs, and clear career progression paths. If you're passionate about technology and eager to grow your skills in a fast-paced setting, this is your moment to shine.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Assist with user account management and access control systems
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on complex troubleshooting projects
- Participate in system monitoring and maintenance activities
- Deliver excellent customer service via phone, email, and in-person support
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- CompTIA A+ certification (or willingness to obtain within 6 months)
- Ability to lift 30lbs and work in a standing/walking environment
- Valid driver's license for occasional off-site support