Job Description
Launch your IT career in Seattle's thriving tech scene! TechSolutions Northwest is seeking motivated Entry-Level IT Support Specialists to join our dynamic team. You'll gain hands-on experience in enterprise infrastructure while supporting Fortune 500 clients with cutting-edge technology solutions. This is your opportunity to grow professionally in a collaborative environment with mentorship from senior engineers. We offer competitive benefits, flexible work arrangements, and career advancement paths.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Diagnose and resolve system issues via remote and on-site support
- Document incident tickets, solutions, and knowledge base articles
- Assist with system deployments, upgrades, and security patching
- Collaborate with cross-functional teams on IT infrastructure projects
- Monitor system health and proactively address potential issues
- Train end-users on technology best practices and security protocols
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- 1-2 years of technical support or internship experience
- Proficiency with Windows OS, Active Directory, and networking fundamentals
- Strong troubleshooting skills for hardware/software issues
- Excellent written and verbal communication abilities
- CompTIA A+ or Network+ certification preferred
- Basic knowledge of cloud platforms (AWS/Azure) a plus
- Ability to lift 30lbs and travel to client sites occasionally