Job Description
Join TechNova Solutions as an Entry Level IT Support Specialist and kickstart your career in technology! We're seeking motivated individuals with passion for problem-solving to join our dynamic team in the heart of San Francisco. This immediate opening offers comprehensive training, mentorship from senior engineers, and exposure to cutting-edge tech infrastructure. Perfect for recent graduates or career changers eager to grow in the fast-paced IT landscape.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues across 500+ employees
- Deploy and configure desktops, laptops, and peripherals in a Windows/macOS environment
- Manage Active Directory accounts, VPN access, and cloud applications (O365, Slack)
- Document IT processes and maintain accurate asset inventory in ServiceNow
- Collaborate with network and security teams on incident resolution
- Train employees on cybersecurity best practices and new tools
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking fundamentals, and security protocols
- Customer service mindset with ability to explain technical concepts clearly
- Proficiency with ticketing systems (ServiceNow, Jira preferred)
- A+ or CompTIA Security+ certification (or willingness to obtain within 6 months)
- Eligibility to work in the United States immediately
- Valid California driver's license (for occasional equipment runs)