Job Description
Launch your IT career with TechForward Solutions! We're seeking passionate entry-level tech professionals to join our dynamic Charlotte team immediately. As an IT Support Specialist, you'll gain hands-on experience with enterprise systems while working alongside industry mentors in a fast-paced environment. Perfect for recent graduates or career-changers eager to build foundational skills in cybersecurity, cloud infrastructure, and network administration.
Our comprehensive onboarding program includes paid certifications and dedicated career development pathways. Enjoy competitive benefits, flexible work arrangements, and opportunities for rapid advancement within our growing tech ecosystem.
Responsibilities
- Provide Tier 1 technical support for 500+ employees across hardware/software/network issues
- Deploy and configure cloud-based solutions (Microsoft Azure, AWS)
- Monitor security protocols and assist with vulnerability remediation
- Create and maintain technical documentation for IT processes
- Collaborate with cross-functional teams on system implementations
- Participate in 24/7 on-call rotation (1 week/month)
Qualifications
- Associate degree in IT or related field (or equivalent experience)
- CompTIA A+ or Network+ certification preferred
- Basic knowledge of Windows OS, Active Directory, and TCP/IP
- Strong troubleshooting methodology and analytical skills
- Excellent written/verbal communication abilities
- Valid NC driver's license (for occasional site visits)