Job Description
Join TechSolutions Inc., Columbus' leading IT innovator, and launch your tech career! We're seeking passionate entry-level professionals to join our dynamic support team. Enjoy competitive compensation, comprehensive training, and a collaborative environment where your growth is prioritized. Immediate openings available!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and in-person
- Deploy and configure workstations, laptops, and peripherals
- Document IT processes and maintain service desk ticketing systems
- Assist with network monitoring and basic security protocols
- Collaborate with senior engineers on complex troubleshooting
- Conduct user training on IT systems and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows OS, networking fundamentals, and cybersecurity
- Strong problem-solving and communication skills
- CompTIA A+ certification preferred (or willingness to obtain)
- Experience with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Ability to lift 30 lbs and work in varied environments