Job Description
Join TechCorp Solutions' dynamic IT team as an Entry Level IT Support Specialist! We're seeking motivated tech enthusiasts ready to launch their careers in Jacksonville's thriving tech hub. This immediate opening offers hands-on experience with cutting-edge infrastructure while supporting 500+ users. Enjoy competitive benefits, mentorship from senior engineers, and opportunities for rapid growth. If you're passionate about solving technical challenges and eager to learn, apply today!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain Windows/Linux systems and peripherals
- Manage service desk tickets using Jira/ServiceNow platforms
- Document IT processes and maintain knowledge base articles
- Assist with cybersecurity protocols and access management
- Collaborate with cross-functional teams on IT projects
- Monitor system health and performance metrics
Qualifications
- High school diploma or equivalent; A+ or Network+ certification preferred
- Basic understanding of Windows OS, networking fundamentals, and cloud services
- Strong problem-solving skills with customer service focus
- Ability to work independently and prioritize multiple tasks
- Excellent written and verbal communication skills
- Quick learner with adaptability to new technologies
- Valid driver's license and reliable transportation