Job Description
Join our dynamic Austin-based team as an Entry-Level IT Support Specialist and kickstart your tech career! We're seeking passionate tech enthusiasts ready to grow with a rapidly expanding SaaS company. You'll provide essential technical support to our innovative clients while gaining hands-on experience in enterprise systems. This role offers structured training, mentorship from senior engineers, and direct exposure to cutting-edge cloud infrastructure. Perfect for recent graduates or career-changers looking to break into IT with immediate impact.
Responsibilities
- Resolve hardware/software issues via phone, email, and remote support
- Install/configure workstations, servers, and network equipment
- Document technical procedures and maintain knowledge base articles
- Collaborate with cross-functional teams on system deployments
- Monitor network performance and security protocols
- Train users on new technologies and best practices
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- Associate degree in IT, Computer Science, or related field
- CompTIA A+ or Network+ certification preferred
- Basic knowledge of Windows/Linux systems and networking
- Strong troubleshooting and problem-solving abilities
- Excellent written/verbal communication skills
- Ability to work independently and in team environments
- Valid driver's license for occasional client site visits
- Passion for learning emerging technologies