Job Description
Join TechFlow Solutions as an Entry Level IT Support Specialist and launch your career in technology! We're a dynamic Dallas-based firm committed to empowering next-gen tech talent. This immediate opening offers hands-on experience with enterprise systems, mentorship from senior engineers, and a fast-paced environment where your contributions directly impact business success. Enjoy competitive benefits, professional development stipends, and a collaborative culture that celebrates innovation. Ready to build your IT foundation? Apply today and become part of our award-winning team!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues across 150+ endpoints
- Manage Active Directory accounts, group policies, and user access permissions
- Deploy and configure Windows 10/11 workstations with standardized imaging tools
- Monitor network infrastructure using SolarWinds and resolve connectivity issues
- Document technical procedures and maintain knowledge base articles
- Collaborate with cross-functional teams on IT projects and system upgrades
- Execute cybersecurity protocols including vulnerability scanning and patch management
Qualifications
- Associate's degree in IT/Computer Science or equivalent certification (CompTIA A+, Network+)
- 0-2 years of experience in desktop support, helpdesk, or internship roles
- Proficiency in Windows OS troubleshooting and Active Directory administration
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP) and cloud services
- Strong problem-solving skills with ability to diagnose technical issues logically
- Excellent communication abilities for both technical and non-technical audiences
- CompTIA Security+ or willingness to obtain within first 6 months
- Valid Texas driver's license for occasional off-site support