Job Description
Join our dynamic IT team in Philadelphia and launch your tech career! TechSolutions Pro is seeking motivated Entry-Level IT Support Specialists to provide critical technical assistance to our clients. You'll work with cutting-edge technologies in a collaborative environment while receiving mentorship from industry veterans. This is your opportunity to grow professionally while solving real-world IT challenges in one of America's most innovative cities.
Responsibilities
- Deliver responsive technical support for hardware/software issues via phone, email, and remote access
- Install, configure, and maintain desktop systems and peripherals
- Document IT processes and maintain accurate service records
- Assist with network administration tasks including firewall management
- Collaborate with senior IT staff on system upgrades and security protocols
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification or willingness to obtain within 90 days
- Basic knowledge of Windows OS, Active Directory, and cloud services
- Excellent problem-solving and communication skills
- Ability to work independently and prioritize tasks effectively
- Valid driver's license and reliable transportation