Job Description
Join our dynamic IT team in Phoenix and kickstart your career in technology! We're seeking motivated Entry Level IT Support Specialists to provide critical technical assistance to our growing organization. This immediate opening offers hands-on experience with cutting-edge systems while supporting a collaborative, fast-paced environment. No prior experience required – we provide comprehensive training!
As the first point of contact for technical issues, you'll play a vital role in maintaining operational efficiency and user satisfaction. Our modern downtown Phoenix office features state-of-the-art facilities and a supportive team culture focused on professional growth. Benefits include health insurance, retirement plans, and tuition reimbursement.
Responsibilities
- Provide Tier 1 technical support via phone, email, and in-person for hardware/software issues
- Install, configure, and troubleshoot desktops, laptops, printers, and network devices
- Manage user accounts and permissions in Active Directory
- Document support tickets and maintain accurate knowledge base articles
- Assist with cybersecurity best practices and data protection protocols
- Collaborate with senior IT staff on network maintenance and system upgrades
- Train employees on new software and technology implementations
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS and networking fundamentals
- Strong problem-solving abilities with customer service mindset
- Ability to work independently and prioritize multiple tasks
- Willingness to learn and adapt to new technologies
- CompTIA A+ certification preferred (not required)
- Valid driver's license for occasional off-site support