Job Description
Jumpstart your IT career in Houston's booming tech scene! InnovateTech Solutions is seeking passionate Entry-Level IT Support Specialists to join our dynamic team immediately. We provide comprehensive training, mentorship, and a collaborative environment where your growth is our priority. As a cornerstone of our operations, you'll ensure seamless technology experiences for our clients while building foundational skills in networking, security, and systems administration.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Assist with cybersecurity protocols and incident response
- Document technical procedures and create knowledge base articles
- Collaborate with senior IT staff on infrastructure projects
- Conduct routine system audits and performance monitoring
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification preferred (willing to train)
- Basic knowledge of Windows/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- Ability to work independently and in team environments
- Valid Texas driver's license for occasional client visits