Job Description
Join TechForward Solutions as an Entry-Level IT Support Specialist and launch your career in Chicago's booming tech scene! We're seeking passionate tech enthusiasts to provide critical infrastructure support to our dynamic client base. This immediate opening offers hands-on experience with enterprise systems, network administration, and cybersecurity protocols in a collaborative environment. Our comprehensive training program ensures rapid skill development while working alongside industry veterans. Enjoy competitive benefits, flexible work arrangements, and direct exposure to cutting-edge technologies. If you're ready to transform your theoretical knowledge into practical expertise, apply today!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Install, configure, and maintain Windows/macOS workstations and servers
- Manage Active Directory, Office 365, and cloud-based systems
- Document IT processes and maintain accurate asset inventories
- Collaborate with cross-functional teams on system deployments
- Monitor network performance and troubleshoot connectivity issues
- Assist with cybersecurity protocols and incident response
Qualifications
- Associate's degree in IT or CompTIA A+ certification (or equivalent experience)
- Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- Proficiency in Windows/macOS troubleshooting and administration
- Basic knowledge of cloud platforms (Azure/AWS preferred)
- Excellent problem-solving and customer service skills
- Ability to work independently and prioritize tasks
- Valid driver's license and reliable transportation