Job Description
Join InnovateTech Solutions as an Entry-Level IT Support Specialist and launch your career in technology! We're seeking passionate tech enthusiasts to provide critical IT infrastructure support in a dynamic NYC environment. This immediate-hire role offers hands-on experience with cutting-edge systems while working alongside industry experts. Our collaborative culture prioritizes growth, mentorship, and innovation—perfect for recent graduates or career changers eager to make their mark in tech.
Why InnovateTech? Competitive benefits package, professional development stipends, and a prime Manhattan location with hybrid work options. Be part of a team that values creativity and problem-solving while supporting Fortune 500 clients.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Diagnose and resolve desktop/laptop issues including OS troubleshooting
- Manage user accounts, permissions, and access controls via Active Directory
- Assist with IT asset inventory management and procurement processes
- Document technical procedures and maintain knowledge base articles
- Collaborate with senior engineers on infrastructure projects
- Deliver exceptional end-user support via ticketing systems and live chat
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- 1-2 years of technical support internship or help desk experience
- Proficiency in Windows OS, Microsoft 365, and network fundamentals
- Familiarity with ITSM tools (ServiceNow, Jira) and remote support software
- Strong troubleshooting methodology and customer service aptitude
- CompTIA A+ or similar certification preferred
- Ability to lift 20lbs and work flexible hours during system outages