Job Description
Launch your IT career with Tech Innovate Solutions! We're seeking passionate entry-level professionals to join our dynamic tech hub in Austin. As an IT Support Specialist, you'll be the backbone of our operations, ensuring seamless technology experiences for our team and clients. Our culture combines cutting-edge projects with mentorship opportunities, setting you up for rapid growth in the tech industry. Enjoy competitive benefits, flexible work arrangements, and a chance to work alongside industry veterans. Ready to transform your passion for technology into a rewarding career? Apply today!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts, permissions, and access controls
- Document technical issues, solutions, and asset inventory
- Assist with cybersecurity protocols and system updates
- Collaborate with senior IT on infrastructure projects
- Train employees on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- CompTIA A+ or equivalent certification preferred
- Experience with helpdesk ticketing systems (e.g., ServiceNow)