Job Description
Join TechNola Solutions' dynamic IT team as an Entry-Level IT Support Specialist! We're seeking passionate tech newcomers to deliver exceptional customer service and technical support across our growing client base in the vibrant New Orleans tech scene. This role offers hands-on experience with modern infrastructure while contributing to our mission of empowering local businesses through innovative IT solutions.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT procedures and maintain accurate asset inventories
- Collaborate with senior engineers on system upgrades and security protocols
- Train users on software applications and best practices
- Monitor system performance and report anomalies
- Support cloud service implementations (Microsoft Azure preferred)
Qualifications
- Associate degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and networking
- Familiarity with helpdesk ticketing systems (ServiceNow/Jira)
- CompTIA A+ certification preferred (or willingness to obtain)
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- Valid driver's license for occasional on-site visits