Job Description
Join our dynamic IT team as an Entry-Level IT Support Specialist and kickstart your career in technology! We're seeking passionate tech enthusiasts eager to provide exceptional support to our growing client base in Minneapolis. This role offers hands-on experience with cutting-edge systems while working alongside seasoned professionals in a collaborative, fast-paced environment.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote assistance for hardware/software issues
- Deploy and configure desktops, laptops, and mobile devices across corporate environments
- Manage user accounts, permissions, and access controls using Active Directory
- Monitor and maintain network infrastructure including switches, firewalls, and Wi-Fi systems
- Document technical procedures, create knowledge base articles, and maintain ticketing systems
- Collaborate with cross-functional teams on IT projects and system upgrades
Qualifications
- Associate's degree in IT, Computer Science, or related field OR equivalent technical certifications (CompTIA A+, Network+)
- Basic understanding of Windows/macOS operating systems and troubleshooting methodologies
- Familiarity with networking concepts (TCP/IP, DNS, DHCP) and cloud services (Azure, AWS)
- Strong problem-solving skills with ability to diagnose technical issues logically
- Excellent written/verbal communication skills and customer service aptitude
- Ability to lift 30 lbs and work with physical hardware components