Job Description
Launch your tech career with TechWave Solutions, a leading IT innovator in Miami's vibrant business district! We're seeking passionate entry-level talent to join our dynamic team and provide essential technical support to our diverse clientele. This role offers structured training, mentorship from senior engineers, and clear pathways to specialization in cybersecurity, cloud infrastructure, or network administration. Enjoy competitive benefits, flexible work arrangements, and the opportunity to work with cutting-edge technologies in a collaborative, growth-oriented environment.
Responsibilities
- Deliver desktop and mobile device support including OS installation, troubleshooting, and maintenance
- Provide Tier 1 help desk support for hardware/software issues via phone, email, and chat
- Assist with network infrastructure monitoring and basic network configuration tasks
- Create and maintain technical documentation including SOPs and knowledge base articles
- Collaborate with cross-functional teams on IT projects including system deployments
- Implement security protocols and best practices for data protection
- Participate in on-call rotation for critical system support
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Fundamental knowledge of Windows OS, Active Directory, and networking principles
- Basic understanding of cloud platforms (AWS/Azure) and virtualization technologies
- Strong problem-solving abilities with analytical approach to technical challenges
- Excellent written and verbal communication skills with customer service mindset
- CompTIA A+ or similar certification preferred (or willingness to obtain within 6 months)
- Ability to lift 30 lbs and work in various office environments